User Support
1st and 2nd level support, technical troubleshooting, workstation setup and user assistance.
IT SUPPORT · SYSTEM ADMINISTRATION · IT OPERATIONS
IT Support Specialist
Reliable technology support for people, systems and everyday IT operations.
IT professional with 10+ years of experience supporting users, workstations, software, Microsoft 365 environments and IT infrastructure. Experienced across Windows, macOS and Linux, with a practical approach to troubleshooting, user support, system administration and IT operations.
ABOUT ME
An IT professional who combines technical support with a people-first approach.
I am an IT professional with more than 10 years of experience across IT Support, System Administration and IT Operations.
Throughout my career, I have supported employees, workstations, applications, user accounts, networks and IT infrastructure in day-to-day operational environments.
My approach to support is structured: understand the issue, identify the root cause, resolve it efficiently, verify the solution and document the outcome.
I am particularly interested in IT Support, System Administration, Endpoint Support, Microsoft 365 and IT Operations opportunities in Germany.
WHAT I BRING
Practical IT support across users, systems and operations.
Microsoft Environment
Microsoft 365, Windows, user accounts, permissions, applications and workplace services.
Systems & Endpoint
System configuration, software installation, endpoint support and IT infrastructure.
IT Operations
Documentation, onboarding, offboarding, asset management, access support and process improvement.
TECHNICAL EXPERTISE
Tools, platforms and technical capabilities
End User Support
Microsoft & Identity
Systems & Cloud
IT Operations
EXPERIENCE
Professional experience
More than a decade supporting users, systems and technology-enabled organizations.
Feb 2026 — Present
Team Lead for Sponsor & Partner Outreach
Techmunich expo
Leading sponsor and partner outreach activities while coordinating communication with external stakeholders and contributing to technology and startup ecosystem activities.
Apr 2022 — Nov 2025
IT Operations and Project Management
Deepalaya
- Provided 1st and 2nd level IT support for employees and project teams.
- Installed, configured and maintained Windows client systems.
- Supported user accounts, permissions, onboarding and offboarding processes.
- Administered Microsoft 365 user accounts, access rights and workplace applications.
- Troubleshot hardware, software and network-related issues.
- Supported IT security measures, updates and patch management.
- Created and maintained structured IT documentation.
- Provided employees with technical guidance and user support.
Dec 2021 — Mar 2022
IT Support Specialist
SHEOWS Elderly Care
- Provided day-to-day IT support for users.
- Set up and maintained IT workstations and peripheral devices.
- Supported Microsoft Office and Windows environments.
- Documented IT processes and technical issues.
Apr 2018 — Jun 2019
IT Operations Support
NIIT Foundation
- Provided 1st and 2nd level IT support for employees and training centres.
- Installed and configured computer systems, software and networks.
- Managed user accounts and supported system access.
- Supported IT projects and technical implementations.
May 2017 — Mar 2018
IT System Administrator
MGR GROUP INDIA
- Installed and configured desktop systems and software.
- Supported employees with technical problems.
- Managed IT devices and supported internal IT infrastructure.
Aug 2013 — May 2017
IT System Administrator
Freedom Employability Academy (FEA)
- Supported employees with IT applications and technical questions.
- Set up IT workstations and installed software.
- Maintained IT documentation and resources.
- Supported technical processes within NGO projects.
SELECTED WORK
Projects & technical learning
MASTER'S THESIS
Cloud-Based Responsible MLOps for High-Risk Credit Scoring under GDPR and the EU AI Act
Master's thesis focused on the design and implementation of a cloud-based responsible MLOps pipeline for high-risk credit scoring, with a focus on GDPR compliance, explainability, responsible AI practices and the EU AI Act.
UNIVERSITY TEAM PROJECT
Python Quiz Game
Collaborative Python project developed as part of a university team project, demonstrating practical Python programming, problem solving and GitHub-based collaboration.
View technical work on GitHub →EDUCATION
Education & academic background
2025 — 2026
Master of Science — Data Science, Artificial Intelligence and Machine Learning
University of Europe for Applied Sciences
Germany
2010 — 2013
Master of Business Administration — MBA
Sikkim Manipal University — Distance Education
2008 — 2011
Bachelor of Commerce — B.Com
Delhi University
2007 — 2008
Diploma in Hardware & Network Support Services
IACM
Grade: A+
ADDITIONAL LEARNING
Training
AWS ACADEMY
Cloud Web Application Builder
Completed AWS Academy training focused on cloud web application development.
CONTACT
Let's connect.
I am interested in IT Support, System Administration and IT Operations opportunities in Germany.